In December 2021, HMRC  will be running a trial of reducing the hours on some of their telephone  services so that they can dedicate the time to work post that has built up  over the past year. 

To test  the approach, HMRC will close their VAT and Corporation Tax phone lines (with  the exception of the bereavement line) on 3rd, 10th and 17‌‌th ‌December 2021

As with any trial, they will be keeping a close eye on their progress, responding to any issues as they go. Towards the end of December, they’ll take a view on what to do next and update us in the first week of January. 

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